FAQs

1. What products does Alvi Atelier offer?
Alvi Atelier specializes in unique, luxury-inspired jewelry designed with an edgy, grunge aesthetic and crafted for everyday wear.

2. Where do you ship from?
All orders are shipped from the United States.

3. How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 5–7 business days depending on your location and carrier delays.

4. Do you accept returns or exchanges?
All sales are final. Returns or exchanges are only accepted in exceptional cases, such as defective or incorrect items.

5. What should I do if I receive a damaged or wrong item?
Please contact us at hello@alviatelier.com within 14 days of receiving your order with your order number for assistance.

6. Are shipping fees refundable?
No, shipping fees are non-refundable. Refunds apply only to the item itself (if eligible).

7. Do you offer refunds on sale items?
No, sale items are not eligible for refunds.

8. Are you responsible for lost or stolen packages?
Once an order is shipped, Alvi Atelier is not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly.

9. Will I have to pay customs or import fees?
International customers are responsible for any customs duties or import charges that may apply.

10. What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials such as 316L stainless steel, designed to be durable, tarnish-resistant, and suitable for everyday wear.